GENERAL TERMS AND CONDITIONS OF SALE

The information provided to customers and these General Terms and Conditions apply to all orders placed through the website. Submitting an order implies acceptance of these General Terms and Conditions. These Terms of Sale may be modified at any time by the operator of this website at their sole discretion, without any obligation to give prior notice to users. Any changes will be effective from the date of publication on the website and will apply exclusively to sales concluded from that date onwards.

PARTIES TO THE SALES CONTRACT

The website dedicated to the production and sale of items online is operated by the company WOODSTOCK DI FRANCESCA SCOPETTI, with registered and operational offices at Via Roma no.11, Spello 06038 (PG), Italian Tax Code and VAT no. 03988710541. Purchases of products made through the website will involve WOODSTOCK DI FRANCESCA SCOPETTI as the seller and the person purchasing one or more products for purposes related to their commercial, craft, or professional activity as the buyer. The Seller and the Consumer are hereinafter collectively referred to as the “Parties.” Any communication from the consumer related to and/or connected with the purchase of products, including any reports, complaints, or requests concerning the purchase and/or delivery of products, must be sent to the Seller at the contact details and in the manner indicated on the website and via email at: woodstockshop24@gmail.com. The sales contract concluded between the Seller and the Buyer shall be governed by Italian law. Upon submitting the purchase order, the consumer accepts that confirmation of the information related to the placed order and these General Terms and Conditions of Sale will be sent via email to the address provided by the consumer during registration on the website or during the purchase process. To make purchases through the website, the consumer must register. Any costs for internet connection to the website, including telephone charges, are borne exclusively by the consumer, according to the rates applied by the operator selected by the consumer.

PRODUCT FEATURES

Products are sold with the features described on the website and in accordance with the General Terms and Conditions of Sale published on the website at the time the consumer sends the order, excluding any other terms or conditions. Prices, products offered for sale on the website, and/or their characteristics may be subject to change without prior notice. Before submitting the purchase order, the consumer is invited to verify the final sale price.

CONCLUSION OF THE SALES CONTRACT

The purchase order submitted via the website constitutes a contractual offer and is governed by these General Terms and Conditions of Sale, which form an integral part of the order itself and which the consumer is obliged to accept in full and without reservation by submitting the order to the Seller.

PRODUCT SELECTION AND PURCHASE PROCESS

Products displayed on the website may be purchased by selecting the desired items and adding them to the appropriate virtual shopping cart. Once product selection is complete, to proceed with the purchase of the items in the cart, the consumer will be asked to provide personal details to finalize the order and complete the contract. The Buyer will see a summary of the order, which they can modify: then the Buyer, after carefully reading, must explicitly approve these General Terms and Conditions of Sale via the dedicated checkbox on the website and finally, via the “Complete Order” button, will be required to confirm the order, which will then be definitively sent to the Seller and produce the effects referred to in Article 3 of these Terms. The Buyer will also be asked to select the shipping method and the payment method from those available.

DELIVERY OF GOODS AND ACCEPTANCE

The website indicates product availability and estimated delivery times; however, such information is purely indicative and not binding for the Seller. The Seller undertakes to do everything within its power to meet the delivery times indicated on the website and, in any case, to deliver within a maximum of five (5) days from the day following the order submission, except where otherwise communicated. If the Seller is unable to fulfill the order due to the temporary or permanent unavailability of the product, the Seller will refund any amounts already paid by the Buyer for the unavailable product. Shipment of products ordered by the Buyer will take place using the shipping method selected by the Buyer from those available and indicated on the website at the time of order submission. The Buyer undertakes to promptly and quickly check that the delivery includes only the products purchased and to promptly inform the Seller of any defects in the products received or discrepancies from the order placed, following the procedure referred to in Article 10 of these General Terms and Conditions of Sale. Otherwise, the products shall be deemed accepted. If the packaging or wrapping of the products ordered by the Buyer is visibly damaged upon delivery, the Buyer must either refuse the delivery from the courier/shipping agent or accept delivery “with reservation.”

PRICES, SHIPPING COSTS, DUTIES, AND TAXES

The price of the products is as indicated on the website at the time the Buyer submits the order. Prices include standard packaging costs, VAT, and any applicable indirect taxes, but do not include shipping costs, which are calculated before order confirmation and which the Buyer agrees to pay in addition to the price indicated on the website. If products are to be delivered to a country outside the European Union, the total price indicated in the order and reiterated in the order confirmation, including indirect taxes (where applicable), does not include customs duties or any other sales taxes that the Buyer agrees to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, as provided by the laws of the country in which the products will be delivered. Any additional costs, charges, taxes, and/or duties that a given country may impose, for any reason, on the products ordered under these General Terms and Conditions of Sale shall be borne exclusively by the Buyer. The Buyer declares that any lack of knowledge of costs, charges, duties, taxes, and/or levies at the time of placing an order with the Seller shall not constitute grounds for termination of this contract and that such charges cannot be claimed against the Seller.

PAYMENTS

The Buyer expressly accepts that the execution of the contract by the Seller will commence upon receipt of payment for the purchased product(s) into the Seller’s bank account. Payment may be made by credit card via PayPal or bank transfer. The Seller may allow other payment methods, as indicated in the payments section of the website. If payment is made by credit card, the Buyer will be redirected to PayPal’s secure website. Data transmitted will be sent securely and are not accessible even by the Seller. If payment is made via bank transfer to the Seller, the Buyer must indicate the “Swift” and “IBAN” codes provided in the order confirmation, as well as the order number. Where required by applicable law, the Seller will promptly send the Buyer the tax receipt for the purchase, attached in paper form to the shipped products.

SELLER’S WARRANTY OF CONFORMITY

The Seller warrants to the Buyer that all products will be free from defects in design and materials (i.e. not faulty) and will comply with the descriptions published on the website. The warranty does not apply in case of improper use of the product or failure to follow instructions/warnings provided by the Seller, or those included in product documentation, tags, or labels. Under penalty of forfeiture of this warranty, the Buyer must report any defects or non-conformities within no later than two (2) months from discovery and, in any case, no later than six (6) months from purchase, by sending the duly completed form to the customer service at the following email address: woodstockshop24@gmail.com, indicating the defect and/or non-conformity found, as well as the relevant documentation specified in the return form. Upon receiving the form and related documentation, the Seller will evaluate the reported defects and non-conformities through customer service and, after conducting the necessary checks, will decide whether to authorize the return of the products, providing the Buyer with feedback via email containing the “return code” sent to the email address provided by the Buyer during registration or at the time of order placement. Authorization to return products shall not in any way constitute acknowledgment of defects or non-conformities, whose existence must be verified after the return. Faulty products whose return has been authorized by the Seller must be sent back by the Buyer, together with a copy of the return authorization communication bearing the “return code,” within thirty (30) days from reporting the defect or non-conformity. If the Seller is obliged to refund the Buyer the price paid, the refund will be made either by the same payment method used by the Buyer at the time of purchasing the product or by bank transfer. It will be the Buyer’s responsibility to provide the Seller, via email at woodstockshop24@gmail.com, with the bank details required to make the transfer in their favor and to enable the Seller to refund the amount due.

LIABILITY FOR DAMAGE FROM DEFECTIVE PRODUCTS

Regarding any damage caused by defective products, the Seller, as a distributor of the products via the website, is released from all liability, without exception, by indicating the name of the relevant manufacturer of the product.

RIGHT OF WITHDRAWAL

An exchange of goods may be made for any item of equal value to the one purchased. The period for exercising the right of withdrawal or requesting an exchange is three (3) working days from the date of receipt of the product. Customer service will handle either the refund (in case of withdrawal) or shipment of the new product (in case of an exchange) within a maximum of thirty (30) calendar days. The returned product must be completely intact in its original packaging, and the purchase receipt must be enclosed inside the package. It is recommended to include a note inside the package indicating all necessary details for the refund or exchange, including identification and contact information. In any case, shipping costs for returning products are always borne by the customer. Any shipping costs for sending the new product in case of an exchange are borne by the company.

BUYER’S DATA AND PRIVACY PROTECTION

To proceed with submitting the order and concluding this contract, the website requires certain personal data from the Buyer. The Buyer acknowledges that the personal data provided will be recorded and used by the Seller—in accordance with Italian Legislative Decree no. 196/2003 and subsequent amendments concerning privacy—for the execution of each purchase made through the website and, with the Buyer’s consent, for any further activities as specified in the privacy policy provided to the Buyer via the website at the time of the order. The Buyer declares and warrants that the data provided to the Seller during the purchase process are true and correct. For any further information regarding the processing of the Buyer’s personal data, please refer to the Privacy Policy section of the website.

SECURITY

Although the Seller adopts measures designed to protect personal data from loss, falsification, manipulation, and misuse by third parties, due to the nature and technical limitations of internet communication security, the Seller cannot guarantee that information or data displayed by the Buyer on the website will not be accessible or viewable by unauthorized third parties. For credit card payment data, the Seller relies on the services of PayPal, which uses technologies designed to ensure the highest levels of security, protection, and confidentiality in transmitting information via the web.

APPLICABLE LAW, JURISDICTION, AND ARBITRATION CLAUSE

Any sales contract concluded pursuant to these General Terms and Conditions of Sale shall be governed and interpreted in accordance with Italian law. In any case, consumer rights granted by mandatory provisions of law in the consumer’s country of residence shall remain unaffected. For any disputes, the Court of [city to be specified] shall have exclusive jurisdiction, unless this provision is not applicable due to mandatory legal provisions in the Buyer’s country of residence.